Rankett Platform Terms of Service

1. Account Types and Pricing

1.1 Rankett Starter (Free Tier)

• Price: Free platform access
• Includes: 25 audits per month, customizable audit tool (with Rankett branding), sales scripts, offer formulas, client quality checklist, email support (48-hour response time)
• Domain: Starter accounts use Rankett-branded subdomains (e.g., youragency.visibility.rankett.com)
• Additional Audits: Available for purchase at $1 per 10 audit credits (minimum purchase $5)

LIMITATIONS: Starter accounts are limited to audit tools only. No fulfillment services, PR authority building, or guarantees apply to Starter accounts.

1.2 Rankett Partner ($299/month)

• Price: $299 per month (month-to-month, cancel anytime)
• Includes: Everything in Rankett Starter PLUS unlimited audits, priority phone support, gameplan meeting with co-founder upon purchase, dedicated client manager, custom domain implementation, fully white-labeled audit tool, 5-minute client onboarding, access to partner proof portal
• Billing: Charged monthly via automated payment processing (Stripe)

UNLOCKS: Partner subscription unlocks eligibility for fulfillment services and performance guarantees (Sections 2.2, 8.4).

1.3 Fulfillment Tiers (Per Client Seat) — Partner/Fulfillment Tiers Only

NOTE: Fulfillment services, PR authority building, and performance guarantees apply ONLY to Partner accounts with active Client Seats.

2. Payment and Billing

2.1 Billing Cycle and Authorization

All fees are billed monthly in advance on the 1st of each month (or subscription anniversary date). By subscribing to Rankett Partner or onboarding Client Seats, you authorize Rankett to charge your payment method on file automatically.

2.2 Failed Payments and Grace Period — Partner/Fulfillment Tiers Only

If a payment fails, you will receive immediate notification via email. You have a 7-day grace period to update your payment method. After 7 days, Rankett may:

• Suspend fulfillment services for active Client Seats
• Disable Dashboard access
• Terminate your account after 30 days of non-payment

2.3 No Proration or Refunds

All fees are non-refundable except as specified in Section 8.4 (Fulfillment Guarantee). If you cancel a Client Seat or downgrade your account mid-month, no proration or credit will be issued. You remain responsible for fees for the entire billing cycle during which cancellation occurs.

2.4 Price Changes

Rankett reserves the right to modify pricing for Rankett Partner subscriptions and Client Seat tiers with 30 days’ written notice. Notice will be sent to your email on file. Continued use of the platform after the notice period constitutes acceptance of new pricing.

2.5 Refund Processing — Partner/Fulfillment Tiers Only

When eligible refunds are approved (per Section 8.4), Rankett will process refunds via Stripe within 7 business days of receiving Agency’s written request to legal@rankett.com. Proof of late delivery will be verified via Dashboard delivery timestamps.

3. Platform Usage and Restrictions

3.1 Permitted Use

You may use the Rankett platform to:

• Generate AI visibility audits for your clients or leads
• White-label the audit tool with your branding
• Access reports, analytics, and fulfillment tracking for Client Seats (Partner only)
• Use pooled data and proof portal assets in your sales and marketing materials (Partner only)

3.2 Prohibited Activities

You MAY NOT:

• Reverse-engineer, decompile, or attempt to extract source code from the platform
• Resell or sublicense access to the Dashboard to other agencies without written permission
• Use the platform for illegal activities or to generate harmful, defamatory, or infringing content
• Circumvent usage limits (e.g., audit credits) through technical exploits or multiple accounts
• Share login credentials with unauthorized users

3.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials. Notify Rankett immediately at legal@rankett.com if you suspect unauthorized access. Rankett is not liable for losses resulting from unauthorized account access due to your failure to protect credentials.

4. White-Label Features and Custom Domains

4.1 Starter Subdomain

Rankett Starter accounts receive a Rankett-branded subdomain (e.g., youragency.visibility.rankett.com). This subdomain is non-transferable and remains Rankett’s property.

4.2 Partner Custom Domain

Rankett Partner accounts may implement a custom domain (e.g., aivisibility.yourcompany.com) via CNAME configuration. You retain ownership of your domain, but Rankett provides the underlying infrastructure. If you terminate your account, you must remove the CNAME record within 7 days.

4.3 Branding Customization

Partner accounts may customize:

• Logo and color scheme
• Audit tool interface text and disclaimers
• Email templates and client-facing reports

Rankett retains all underlying IP rights. You may not claim ownership of Rankett’s software, algorithms, or proprietary methods.

5. Data Ownership and Privacy

5.1 Your Data

You retain ownership of:

• Client lists and contact information entered into the Dashboard
• Content and reports generated for your End-Clients (once paid for)
• Business-specific branding and marketing materials

5.2 Rankett’s Data Rights

Rankett retains ownership of:

• De-identified, aggregate performance data from all Client Seats
• Platform analytics, usage metrics, and operational data
• Proprietary algorithms, software, and AI models

By using the platform, you grant Rankett a royalty-free, perpetual license to use de-identified data to improve services and generate industry benchmarks for the Proof Vault.

5.3 Data Protection and GDPR

Rankett complies with applicable data protection laws, including GDPR and CCPA. For details on how we collect, use, and protect data, see our Privacy Policy.

6. Termination and Account Closure

6.1 Voluntary Termination

You may cancel your Rankett Partner subscription or close your account at any time via the Dashboard settings. Cancellations take effect at the end of the current billing cycle. No refunds will be issued for partial months (except as specified in Section 8.4).

6.2 Termination by Rankett

Rankett may terminate your account immediately if you:

• Violate these Terms or the Master Services Agreement
• Fail to pay fees for 30+ days
• Engage in fraudulent, illegal, or abusive conduct
• Attempt to reverse-engineer or compromise platform security

6.3 Post-Termination Access

Upon termination:

• Dashboard access is disabled within 24 hours
• You receive a final data export (client lists, reports) within 30 days
• You must de-brand all white-label materials and remove custom domain CNAMEs
• Rankett retains aggregate data for internal use

7. Disclaimers and Limitations

7.1 Platform “As-Is”

The Rankett platform is provided “as-is” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Rankett does not guarantee uninterrupted or error-free operation.

7.2 Third-Party Integrations

The platform may integrate with third-party services (Stripe, email providers, AI APIs, Featured.com). Rankett is not responsible for outages, data breaches, or failures of third-party services. Use of third-party services is subject to their own terms and privacy policies.

7.3 Limitation of Liability

Rankett’s liability for platform-related issues (bugs, downtime, data loss) is limited to the fees paid in the 12 months preceding the claim. These limitations do not apply to damages arising from Rankett’s gross negligence or willful misconduct to the extent such limitations are prohibited by applicable law. Rankett is not liable for indirect, consequential, or punitive damages.

8. Guarantees and Service Level — Partner/Fulfillment Tiers Only

8.1 Applicability

The guarantees in this section apply ONLY to Rankett Partner accounts with active fulfillment Client Seats (Tiers 1–3). Starter accounts are excluded from all performance guarantees and service level commitments.

8.2 Scope of Guarantee

Rankett guarantees timely delivery of all scheduled fulfillment deliverables as outlined in the applicable Client Seat tier. “Timely” means delivery on or before the scheduled delivery date displayed in the Dashboard.

8.3 Work Quality Standards

All fulfillment work will meet the technical specifications outlined in the Master Services Agreement, including:

• Original content (passes plagiarism detection)
• SEO/AEO technical implementation
• Human editorial review (Human-in-the-Loop)
• Adherence to technical briefs

Agency retains sole responsibility for brand voice, factual accuracy of business-specific claims, and regulatory compliance.

8.4 Late Delivery Refund Guarantee

GUARANTEE: If Rankett delivers any scheduled deliverable more than 24 hours late for an active Client Seat, Agency may request a full refund of that Client Seat’s monthly fee.

Terms:

• Agency must submit written refund request to legal@rankett.com within 30 days of late delivery
• “Late” defined as 3+ calendar days past scheduled delivery date confirmed via Dashboard timestamp
• Refund processed via Stripe within 7 business days of Agency’s request
• Maximum 1 refund per Client Seat per 12-month period
• Force majeure events (natural disasters, third-party service outages beyond Rankett’s control) exempt from guarantee

8.5 Revision Rights

Agency may request unlimited revisions to deliverables that do not meet the technical specifications outlined in Section 8.3. Revisions will be completed within 3–5 business days. Agency’s approval in Dashboard constitutes acceptance of deliverable quality.

9. Updates to Terms

Rankett may update these Terms at any time. Material changes will be communicated via email with 30 days’ advance notice. Continued use of the platform after the notice period constitutes acceptance of updated Terms. The “Last Updated” date at the top of this document reflects the most recent revision.

10. Arbitration and Dispute Resolution

10.1 Binding Arbitration and Class Action Waiver

a) Binding Arbitration: Any dispute arising out of or relating to these Terms shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted in Cheyenne, Wyoming. Judgment on the award may be entered in any court having jurisdiction.

b) Class Action Waiver: You agree that any claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. If any portion of this Class Action Waiver is found unenforceable, then the entirety of this Arbitration provision shall be null and void.

c) Opt-Out Right: You may opt out of this arbitration provision by sending written notice to legal@rankett.com within 30 days of first accepting these Terms. Opt-out notice must include your name, agency name, and a clear statement of intent to opt out of arbitration.

11. General Provisions

11.1 Governing Law

These Terms are governed by the laws of Wyoming, without regard to conflict of laws principles. Any disputes must be resolved in Wyoming state or federal courts.

11.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

11.3 Contact Information

For questions about these Terms, contact: legal@rankett.com